“You have no active institution connections” displays when you are not actively linked to an institution on the Portal.
For example, you will see this message when you first register and have not yet been linked by your Portal Administrator to your institution. You will also see this message if you delete your second factor method, as your institution links will be automatically deactivated until your Portal Administrator reactivates them.
In all instances, your first port of call is to contact your Portal Administrator who can link your account to your institution.