There are a few things to consider if you do not have access to your second factor method.
Do you have an alternative method set up?
If yes, then you will be able to use this to log into the Central Bank of Ireland Portal. Enter your person code and password to sign in as usual. The Portal will attempt to reach your main second factor method first. If it does not succeed, it will ask
if you wish to try another method in which case you can select your alternative method to complete your login.
If you do not have an alternative method set up, is your loss of access temporary?
If access to your second factor method is only temporarily lost, for example, if you left your mobile device at home, we recommend waiting until such time as you have access again.
If you have permanently lost access to your second factor method and do not have an alternative set up, Contact us by sending your question to [email protected]. In your email’s
subject line, please also include the letters ‘MFA’.